Returns & Refunds Policy

At GAMER4LIFE, we are committed to providing quality retro gaming products and a positive shopping experience.

Every Retro Station undergoes thorough cleaning, inspection, configuration and testing before shipment to ensure that it meets our quality standards.

We understand that circumstances may arise where customers need to return a product, request a refund or seek warranty assistance. This policy explains our return eligibility requirements, refund procedures and warranty coverage.

1. 14-Day Return Policy

We accept eligible change-of-mind returns within 14 calendar days of receiving your order, subject to the conditions below.

To qualify for a change-of-mind return:

• You must contact our support team within 14 calendar days of delivery to request a return.

• The product must be in substantially the same condition as when it was delivered.

• The console, controllers, light guns and other accessories must be returned without damage caused by misuse or improper handling.

• All originally supplied components, cables and accessories must be included.

• The product must not have undergone unauthorized hardware modifications or alterations.

• Proof of purchase or an order number must be provided.

Customers are permitted to reasonably inspect and test the product to determine its nature, characteristics and functionality.

Where legally permitted, we may apply an appropriate deduction for any reduction in the product's value resulting from handling beyond what is reasonably necessary for inspection.

Please contact our support team before returning any product. We will provide the necessary return instructions.

Nothing in these conditions limits any mandatory consumer cancellation or return rights.

2. Damaged, Defective or Incorrect Products

If your Retro Station arrives damaged, defective, incomplete or different from what you ordered, please contact us as soon as possible.

We recommend reporting delivery-related issues within 7 calendar days of receiving your order to help us investigate and resolve the matter promptly.

Please provide:

• Your order number or proof of purchase.

• A description of the issue.

• Photographs or videos showing the problem, where possible.

• Photographs of the shipping packaging if the product arrived damaged.

Depending on the circumstances, we may offer troubleshooting assistance, replacement parts, repair, product replacement or a refund.

The 7-day reporting period is a preferred notification window and does not restrict your statutory rights or warranty coverage.

3. Refurbished Product Condition

GAMER4LIFE Retro Station uses refurbished Dell mini PC hardware and genuine pre-owned Nintendo Wii Remote controllers.

As these products are refurbished or pre-owned, minor cosmetic imperfections, such as light scratches or signs of previous use, may be present.

Such cosmetic characteristics are not considered product defects when they are consistent with the condition disclosed at the time of purchase and do not affect normal functionality.

All units undergo cleaning, inspection and functional testing before shipment.

4. Warranty Coverage

GAMER4LIFE provides the following limited warranty coverage:

• Retro Station Console: 12 months from the delivery date.

• Game Controllers and Light Guns: 3 months from the delivery date.

The warranty covers eligible hardware defects and malfunctions arising under normal intended use.

Where a valid warranty claim is established, we may provide troubleshooting, repair, replacement of the affected component, product replacement or another appropriate remedy.

Warranty remedies will be determined according to the nature of the defect, product condition and applicable consumer protection laws.

5. Warranty Exclusions

Our limited warranty does not generally cover damage or malfunctions resulting from:

• Accidental damage, drops, impacts or improper handling.

• Liquid exposure, moisture damage or misuse.

• Unauthorized hardware modifications or improper repairs.

• Incorrect power supply usage or electrical damage.

• Improper storage or unsuitable operating conditions.

• Normal cosmetic wear and tear that does not affect functionality.

• Software modifications, incompatible installations or unauthorized system changes that cause the reported issue.

Each warranty claim will be assessed based on the circumstances and supporting information.

These exclusions do not affect any consumer rights that cannot legally be excluded.

6. Return Request Procedure

To request a return, please contact GAMER4LIFE through WhatsApp or email.

Step 1 — Contact Support

Provide your order number, contact information and reason for requesting a return.

Step 2 — Return Assessment

Our support team will review your request and may ask for additional information, photographs or videos.

For technical issues, we may recommend troubleshooting before arranging a physical return.

Step 3 — Return Instructions

If a return is accepted or required by applicable law, we will provide the return shipping address and relevant instructions.

Step 4 — Product Inspection

Once the returned product is received, we may inspect it to verify its condition and assess the appropriate resolution.

Step 5 — Resolution

We will inform you of the outcome and arrange an eligible refund, repair, replacement or other applicable remedy.

Please do not send products to an unconfirmed return address.

7. Return Shipping Costs

Change-of-Mind Returns

For voluntary change-of-mind returns under our 14-day policy, customers are generally responsible for return shipping costs, unless otherwise required by applicable law or agreed in writing.

We recommend using a tracked shipping service and secure packaging to protect the product during transit.

Defective, Damaged or Incorrect Products

If a return is required because of a verified product defect, shipping damage or fulfilment error, GAMER4LIFE will arrange an appropriate return-shipping solution in accordance with applicable consumer protection laws.

Please contact us before booking any return shipment so we can provide suitable instructions.

8. Refund Processing

Once a return has been received and assessed, we will notify you whether the refund has been approved.

For approved refunds, GAMER4LIFE aims to process the refund within 14 business days of approval.

Refunds will generally be issued through the original payment method unless another arrangement is agreed or legally required.

Please note that your bank or payment provider may require additional time to reflect the refund in your account.

Where applicable law requires an earlier refund, that legal deadline will take precedence.

Refund amounts, including any original shipping charges, will be determined according to the reason for the return, the applicable return conditions and relevant consumer protection laws.

9. International Returns

GAMER4LIFE is based in Malaysia and ships internationally, including to the United States, United Kingdom and other supported destinations.

For international returns:

• Customers must contact our support team to obtain return instructions.

• Return shipping arrangements may vary depending on the destination country.

• Customers should ensure that returned products are securely packaged.

• Customs documentation may be required for international return shipments.

• Import duties, taxes and customs-related charges will be handled according to applicable laws and the circumstances of the return.

For voluntary change-of-mind returns, customers may be responsible for applicable return shipping and customs-related costs where legally permitted and disclosed.

We recommend retaining the original packaging until you are satisfied with your purchase.

10. Order Cancellations

If you wish to cancel an order, please contact our support team as soon as possible.

Orders that have not yet been dispatched may be eligible for cancellation and a full refund.

If an order has already been dispatched, customers may request a return under our 14-day return policy or exercise any applicable statutory cancellation rights.

Any refund or cancellation arrangement will be handled according to this policy and applicable consumer protection laws.

11. Consumer Rights

GAMER4LIFE respects the consumer protection laws applicable to its customers.

Nothing in this policy is intended to exclude, restrict or limit any mandatory consumer rights or legal remedies.

Customers may have additional rights relating to faulty products, goods that do not match their description, mandatory cancellation periods or refunds under the laws applicable to their purchase.

Where applicable law provides greater protection than this policy, those legal requirements will take precedence.

12. Contact Information

For return requests, refunds, warranty claims or technical assistance, please contact:

GAMER4LIFE

WhatsApp: +60 18-323 5010

Email: gamer4life.my@gmail.com

Our support team will review your request and guide you through the appropriate next steps.

GAMER4LIFE — Once a Gamer, Always a Gamer.